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Updated March 31, 2017 (hereinafter referred to as “Furwy,” “We,” “Our,” or “Us“) operates a platform and community marketplace that allows Members to create, list, discover and book boarding, grooming or sitting arrangement for their pets. We therefore have in place this Privacy Policy regarding the procedures, collection, treatment, use and disclosure of Personal Information (as defined below) we receive from you on Furwy or other related applications (“Site”).

Our Privacy Policy may be updated from time to time. We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by posting the revised policy on Furwy prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service.

As used in this policy, the terms “using” and “processing” information include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our organization or among our affiliates around the world.

1. Personally Identifiable Information

When you register with us and become a Furwy Member, or when you choose to post or reserve a listing, or when you contact another Furwy Member through our Site or application, we will collect personally identifiable information from you. This refers to information about you that can be used to contact or identify you (“Identity Information”). Identity Information includes, but is not limited to, your name, phone number, email address and home postal address, but does not include your credit card number or billing information. In order to process some of your transactions through our Site, we may also ask for your credit card number and billing information (“Billing Information”) (Identity Information and Billing Information together, “Personal Information”). However, if the address of a listing you post matches that of your credit card billing address, that address would be considered Identity Information.

We also collect the other information that you provide as part of registration, administration and personalization of your profile (e.g., without limitation, zip code (on its own) and individual preferences or demographic information) (“Non-Identifying Information”). Non-Identifying Information includes Personal Information that we aggregate or otherwise render anonymous. We use your Personal Information (in some cases, in conjunction with your Non-Identifying Information) to provide you with our Service, complete your transactions, and administer your inquiries.

We may use your Personal Information (and disclose it to third parties) to verify your identity, derive other information about you, for fraud prevention, to enforce the terms of the Terms of Service and otherwise protect the integrity of our Site or Service, or to verify other information you provided to us or included in your profile, including for example any associations, certifications, or other attributes of your profile.

We may also verify your profile information through other means.

We also use your Personal Information to contact you with our newsletters, marketing or promotional materials and other information that may be of interest to you.

If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications.

Please note that we may also use your Personal Information to contact you with information related to your use of our Service. We may use and disclose your Identity Information to third parties for advertising and promotional purposes, but never for directing marketing purposes without your consent (See Section 6, below, for more information regarding such use and disclosures to third parties.).

2. Log Data

When you visit our Site, whether as a Member or a non-registered user browsing our Site (any of these, a “User”), our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type or the webpage you were visiting before you came to our Site, pages of our Site that you visit, the time spent on those pages, information you search for on our Site, access times and dates, and other statistics. We use this information to monitor and analyze use of our Site, Service and for the Site’s technical administration, to increase our Site’s functionality and user-friendliness, and to better tailor it to our visitors’ needs. We also use this information to verify that visitors to the Site meet the criteria required to process their requests. We do not treat Log Data as Personal Information or use it in association with other Personal Information, though we may aggregate, analyze and evaluate such information for the same purposes as stated above regarding other Non-Identifying Information.

3. Cookies

Like many websites, we use “cookies” to collect information. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes. We use persistent cookies to save your user ID and password for future logins to our Site. We also use session ID cookies to enable certain features of our Site, to better understand how you interact with the Site and to monitor aggregate usage by Users and web traffic routing on our Site. Unlike persistent cookies, session cookies are deleted from your computer when you log off from our Site and Service and then close your browser. Third party advertisers on our Site may also place or read cookies on your browser. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions of the Site or all functionality of the Service.


For certain geographies, we may use Google Analytics Demographics and Interest Reporting, which is based on Google Display Advertising. Google Analytics Demographics and Interest Reporting uses cookies. You can choose to opt-out of Google Analytics for Display Advertising and manage Google Display Network ads using Google Ads Settings. We use the information provided by this service (such as age, gender and interests) to improve the usability of our Site and Service, and to deliver more relevant content.

4. Messages Sent via a Furwy Account

As part of our Service, our Users may communicate with other members through the use of the “Contact” feature on our Site. Where our Users have selected the option of adding one or more email addresses to an online form, the message they create in the corresponding template will be sent from us to those email addresses on their behalf. These email addresses will be used only for the purpose of sending the email communication to the addressee.

At any time, you or the recipients can contact us at [email protected] to request that we remove this information from our database. We will use reasonable efforts to remove it as soon as possible.

5. Phishing

Identity theft and the practice currently known as “phishing” are of great concern to us. Safeguarding information to help protect you from identity theft is a priority. We do not and will not, at any time, request your credit card information, your account ID, login password, or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.

6. Information Sharing and Disclosure

Furwy is designed to allow Members who have a home to host pets (“Hosts”), Members who will travel to another Members home to watch pets (“Sitters”), Members who have a home or shop to groom pets (“Groomers”) and Members who wish to find care for their pets (“Pet Owners”) to share information with one another in order to facilitate arranging stays, grooming and sittings. Listings posted by Hosts, Groomers and Sitters, ratings and reviews of Hosts, Sitters, Groomers and Pet Owners, and the Profile Information (as defined below) of Hosts and Pet Owners, are visible to any visitor to our Site. If a Host, Groomer, Sitter and a Pet Owner enter into a confirmed transaction with one another (e.g. the Host accepts the Pet Owner’s request, and the Pet Owner’s payment details are collected and processed), then the Pet Owner and the Host’s Identity Information are shared with each other in order to facilitate the reservation. In no event is a Pet Owner’s Billing Information shared with their Host, Groomer or Sitter.

If you post any of your information to a public area of our Service, please be aware that it is no longer Personal Information for the purposes of this Privacy Policy, and we or anyone else may use such information without restriction. If you provide access to Personal Information or other information, including your email address or name, to a limited set of other users through any of our privacy controls or other settings, please understand that we have no control over how others may collect, use, or disclose such information.

7. Members and Users

When you register through the Site and submit your Personal Information to create a profile, our Users will see your first name (“Required Member Identifiers”). You can choose what other Personal Information you provide as part of your profile (“Other Member Information”) (together, your “Profile Information”). We will display your Profile Information in your profile page, elsewhere on our Site, and on third party sites (e.g., through the use of HTML “widget” or API). Any information you choose to provide as part of your profile should reflect how much you want other Users to know about you. We recommend that you guard your anonymity and sensitive information and we encourage members to think carefully about what information about themselves they disclose in their profile pages. You can review and revise your profile information at any time.

If you post a listing as a Host, Groomer or Sitter, we may publish that listing anywhere on our Site and may enable third parties to publish your listing on their site through the use of an HTML “widget”. We may also display the geographical location of your listing in the form of a map so that potential guests can see the general area and neighborhood of your listing, but your actual street address will not be disclosed until you enter into a confirmed transaction with another Member. If you enter into a confirmed transaction with another Member (that is, you request hosting, grooming or sitting from another Member, the other Member confirms your reservation, and your payment is processed, you will have access to that Member’s Identity Information, and that Member will have access to your Identity Information. Note that Members will never have access to your Billing Information.

8. Aggregate Information and Non-Identifying Information

We may share aggregated information that does not include Personal Information and we may otherwise share disclose Non-Identifying Information and Log Data with third parties for industry analysis, demographic profiling and other purposes. Any aggregated information shared in these contexts will not contain your Personal Information, unless such Personal Information is Non-Identifying Information.

9. Third Party Service Providers

We may employ third party companies and individuals to facilitate, advertise and promote our Service, to provide the Service on our behalf, to perform Site-related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of our Site’s features) or to assist us in analyzing how our Site and Service are used. These third parties may have access to your Personal Information; if they do, this access is only so that they may perform these tasks on our behalf and they are obligated not to disclose or use it for any other purpose. We may also provide Personal Information to our business partners or other trusted entities for the purpose of providing you with information on goods or services we believe will be of interest to you. You can, at any time, opt out of receiving such communications.

We may use your Identity Information, alone or in conjunction with any content you submit to our Site, to advertise and promote the Service and the pet care services you provide (including without limitation, any photograph, words, pictures, or symbols), and may provide your Identity Information and/or your submitted content to third party service providers in connection with such advertising and promotion. For example, we may ask advertisers to display ads on third party websites which promote the pet care services you provide. With your consent, ads which we request such third parties to display may contain your name and contact information.

10. Compliance with Laws and Law Enforcement

We cooperate with government and law enforcement officials and private parties to enforce and comply with the local law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of Furwy or a third party, to protect the safety of the public or any Member, in the event of a dispute, or to prevent or stop activity we may consider to be, or to pose a risk of being, any illegal, unethical or legally actionable activity.

11. Business Transfers

If we undertake or are involved in any merger, acquisition, reorganization, sale of assets or bankruptcy or insolvency event, then we may sell, transfer or share some or all of our assets, including your Personal Information. In this event, we will notify you before your Personal Information is transferred and becomes subject to a different privacy policy.

12. Changing or Deleting Your Information

All Members may review, update, or correct the Personal Information in their registration profile by contacting us at [email protected] or editing the relevant part of their profile. If you contact us, we will attempt to accommodate your request, including any request to deactivate your record in our system.

13. Security

We have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect online to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at [email protected].

We will attempt to make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored “personal data” (as defined in applicable state statutes on security breach notification) to you via email or conspicuous posting on this Site, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

14. Links to Other Sites

Our Site may contain links to other websites. If you choose to visit an advertiser by “clicking on” a banner ad or other type of advertisement, or click on another third party link, you will be directed to that third party’s website. The fact that we link to a website or present a banner ad or other type of advertisement is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Other sites follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit.

15. Contacting Us

If you have any questions about this Privacy Policy, please contact us at [email protected].