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FAQ for Pet Sitters

Common questions asked by trusted pet sitters and groomers like you about how and why Furwy.com can help you. We have summarized these in key FAQs below.

#1. How much does it cost to be a Furwy pet sitter, walker or groomer?

Being a pet sitter, walker or groomer and offering your services on Furwy is completely free. Only when you complete a booking, Furwy deducts an 19% contribution to cover for premium insurance, marketing, online payments and customer support on your behalf.
 
What’s more, the more bookings you complete, the more likely you will qualify for periodic incentives.  Your contribution rate also declines to as low as a flat 15%.

#2. Can I choose the pet that I care for?

Yes, it is entirely up to your discretion. You are free to decide which pet you want to take care of. Your calendar also allows you to show your availability.

#3. What do I do in emergencies?

Just like caring for a child, it’s a big responsibility.
 
You should immediately contact the owner of the pet that you are caring for and explain the situation.
 
If the owner can’t be reached you should contact us (Furwy) immediately and your closest veterinarian and decide on what to do next.

#4. How do I cancel or refuse a booking?

Cancellations by pet sitters are very frustrating for pet owners. On any marketplace platform like Furwy, everything is built on trust and we take this very seriously.
 
Therefore, we reserve the right to remove pet sitters who are not reliable. Even so, if, as a pet sitter, you truly cannot satisfy your booking, you must make it known well in advance. For every cancellation, Furwy tracks the number of times and reserves the right to verify the account of the pet sitter to see if there are grounds to suspend or remove them.
 
Our emphasis on reliability and trust creates a community where all pet owners and pet sitters feel totally confident in engaging each other and making bookings.

#5. Can I offer other services to pets?

Furwy already offers sets standard services like pet sitting, pet boarding, daycare, dog walking and grooming.  However, every pet sitter can set unique services under the “My Services” section and clicking on “Add Services” at the very bottom.
 
If you are having any trouble and need any help, please feel free to contact us.

#6. How can I pet sit even more?

We will verify every pet sitter that registers on Furwy. Even before you are verified, can you start promoting your services to build your pet care business.
 
You can gain pet owner confidence and increase your number of bookings by making a complete and personable profile on Furwy.
 
Here are some recommendations:
 
– Give a full description of yourself and your environment
– Upload high-quality photos, especially ones of you caring for pets
– Respond as quickly as possible to booking requests
– Do a great job and get positive ratings from pet owners
– Promote your profile on social networks like Facebook, Instagram and Twitter

#7. What happens if a pet sitter cancels a booking?

At the time of registration as a service provider, you would have selected a cancellation policy (flexible/medium/strict).
 
If the booking is cancelled by the pet owner, the cancellation policy selected by you will apply. This could result in a full/partial or no payment depending on the cancellation policy you selected.

#8. How do I cancel my Furwy account?

If you decide to cancel your Furwy account please send us your request at [email protected] or at Contact Us.  We will inform you once your request has been processed.

#9. I don't have a PayPal account. What should I do?

Unless you are offering services in Hong Kong, Singapore or Taiwan, you will be required to have a PayPal account to get paid for your services on Furwy.
 
PayPal accounts are free, and you don’t need to have a credit card to open one. Visit www.paypal.com to open an account now.

#10. Can I accept money directly from pet owners?

In order for you and pet owners to benefits from Furwy reward points, incentives, premium insurance and discounts, all bookings and payments must be made through Furwy.
 
By using the site you agree that all transactions with any pet owner will be booked through Furwy. Failure to go through Furwy may result in immediate cancellation of your services.
 
You can also read more in our Terms of Service (Section 8).

#11. How does the payment process work?

The payment process on Furwy is automated, so neither the pet sitter nor the pet owner need to worry about the money.
 
When making a booking request, the pet owner enters his or her payment information. Once you as the pet sitter or groomer has confirmed the booking, the pet owner’s credit card or PayPal will put a hold on the balance to be charged only when the booking begins.
 
Once the booking is completed, Furwy will transfer the amount less Furwy’s contribution fee (19% or less) to your Furwy account. The balance can be viewed on your dashboard. Once you have accumulated enough, you can request a withdrawal, which is processed within five business days (note that a minimum balance amount is required for withdrawals without a service fee.)

#12. When do I get paid?

We do not directly deposit your earnings after each booking into your bank or PayPal account.
 
Instead you will build up a balance in your Furwy account for each of your completed bookings.  Once you submit a request to withdraw the balance, the amount will be transferred into your designated bank or PayPal account with five business days.

#13. Do I need to pay any other fees to receive my funds?

Aside from the contribution fees to Furwy, there are no other hidden fees. Subject to the withdrawal meeting the minimum amount, we cover all transfer charges to your bank* or PayPal account.
 
(*Note that unless you are based in Hong Kong, Singapore or Taiwan, your fund transfer can only be done so through PayPal, subject to PayPal fees and charges)

#14. What do I need to do to benefit from Premium Pet Insurance?

There are no upfront or ongoing costs for insurance coverage. This is covered in the portion of the contribution fee paid to Furwy. However, in order to qualify for automatic coverage, you need to ensure that your account is verified by us.  This means that we may contact you to verify your personal information, including identification, contact details and may even visit your registered location for pet care.  Once you are verified, you need to ensure that the pet you are caring for also has a registered RFID chip submitted to Furwy by the pet owner.
 
We do this to ensure there is trust and safety for both you as the care provider and the pet owner.
 
Please note – there is a SG$500 (or equivalent) deductable on medical expenses. What does this mean? In the unlikely case of an emergency, the pet sitter pays up to SG$500 (or equivalent), and if the claim is successful, Furwy guarantees payment (reimbursement) of the remainder. If the cost of the clinic visit is less than SG$500 (or equivalent), this cost is to be covered entirely by the pet owner for their pet.  Alternatively, if an emergency is to your pet during the period of coverage, you as the pet sitter will pay up to SG$500 (or equivalent) for medical costs for your pet.
 
Please check our premium insurance page for more details http://www.furwy.com/en/s/insurance.

#15. More questions?

If you have more queries that are not covered in this FAQ section, please send us your questions at [email protected] or at Contact Us.